Refund policy
Return & Refund Policy
We have a 30-day return policy, which means you have 30 days after receiving your item to request a return. To be eligible for a return your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You will also need the receipt or proof of purchase.
To start a return, contact us at info@weston-couture.com If your return is accepted we will provide you with instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.
Return Shipping Costs
The cost of sending a return back to us is paid by the customer. If your item arrived faulty, damaged or incorrect, we will cover the return cost in full.
Your Rights in Your Country
The 30-day window above is offered voluntarily and applies everywhere we sell. In some countries you also have rights under local law, and nothing in this policy limits them.
- United Kingdom: under the Consumer Contracts Regulations 2013 you may cancel your order for any reason within 14 days of receiving it, and you then have a further 14 days to send the goods back.
- European Union: if the merchandise is shipped into the European Union you have the right to cancel or return your order within 14 days, for any reason and without justification.
- Australia: our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure, and to compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if they are not of acceptable quality and the failure does not amount to a major failure.
- New Zealand: our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act 1993.
- Canada: you may also have rights under the consumer protection legislation of your province or territory.
- United States: the 30-day return window above is offered voluntarily and goes beyond what is required.
Damages and Issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you received the wrong item, so that we can evaluate the issue and make it right.
Exceptions and Non-Returnable Items
Gift cards cannot be returned. Reduced and sale items are returned on exactly the same terms as everything else. Items that have been worn, washed or altered, or returned without their tags, cannot be refunded. This does not affect your rights in respect of defective goods. Please get in touch if you have questions about a specific item.
Exchanges
We do not offer direct exchanges. If you would like a different item, please return your original order and place a new separate order once your return has been accepted.
Order Cancellations
Orders can only be cancelled within 15 minutes of being placed. After this window your order will have entered the fulfilment process and can no longer be cancelled. If you have missed this window and are unhappy with your order, you are welcome to return it once received in accordance with this policy.
Refunds
We will notify you once we have received and inspected your return and let you know whether the refund was approved. If approved you will be automatically refunded to your original payment method within 10 business days. Please remember it can take some time for your bank or card issuer to process and post the refund. If more than 15 business days have passed since we approved your return, please contact us at info@weston-couture.com
Contact Information
Store name: Weston Couture
Company name: Nidalla LLC
Company Address: 2930 Claude Dove Drive APT 5, Las Cruces, NM 88011, United States
EIN: 41-4066775
Phone: +1 505 932-7116
Email: info@weston-couture.com
Monday to Friday | 09:00 – 17:00 (EST)
Weekends | Closed
We aim to respond to your inquiries within 24 hours.