Shipping policy
Shipping Policy
At Weston Couture we are proud to serve customers across the United States, Canada, the United Kingdom, Australia and New Zealand with reliable and efficient shipping. Please read below for everything you need to know about how we ship your order.
1. General Shipping Information
We currently ship to the United States, Canada, the United Kingdom, Australia and New Zealand.
2. Processing Time
Orders are typically processed within 1–2 business days (Monday to Friday), excluding weekends and public holidays. During peak seasons or promotional events processing times may be slightly longer. We will keep you informed of any delays.
3. Shipping Rates
Free shipping on all orders to every country we ship to, with no minimum order value.
4. Estimated Delivery Times
Here is what to expect once your order is processed:
- United States: processing 1–2 business days, transit 3–7 business days, total 4–9 business days.
- Canada: processing 1–2 business days, transit 4–10 business days, total 5–12 business days.
- United Kingdom: processing 1–2 business days, transit 4–10 business days, total 5–12 business days.
- Australia: processing 1–2 business days, transit 7–14 business days, total 8–16 business days.
- New Zealand: processing 1–2 business days, transit 7–14 business days, total 8–16 business days.
Order cutoff time: 11:00 PM (EST), Eastern Standard Time – New York. Orders placed after this time begin processing on the next business day.
Please note that delivery times are estimates and may be affected by carrier delays or extreme weather conditions. Deliveries to remote, rural and island addresses may take longer.
5. Customs, Duties and Taxes
Orders shipped outside the United States may be subject to import duties, taxes and customs fees set by the authorities in the destination country, for example the Canada Border Services Agency, HM Revenue and Customs in the United Kingdom, the Australian Border Force, or New Zealand Customs. These charges are not included in your order total and are the responsibility of the customer. Any delay caused by customs processing is outside our control and is not included in the delivery estimates above.
6. Shipping Restrictions
We do not ship to PO Box addresses, military addresses (APO/FPO/DPO) or restricted areas. Certain items may be subject to shipping restrictions depending on local regulations or carrier restrictions.
7. Failed Delivery or Returned Packages
In the event of failed delivery attempts, incorrect address information or undelivered packages, orders may be returned to us. We will contact you if this occurs and arrange a new shipment, which may incur additional shipping costs.
8. Lost or Damaged Packages
If your package is lost or damaged in transit, please contact us immediately at info@weston-couture.com and we will work with the carrier to investigate the problem and find a solution as soon as possible.
9. Shipping Policy Updates
We may update this shipping policy from time to time to meet Google Shopping Ads requirements or to improve our service. The latest version will always be available on this page. (Last updated: 13 October 2026)
Contact Information
Store name: Weston Couture
Company name: Nidalla LLC
Company Address: 2930 Claude Dove Drive APT 5, Las Cruces, NM 88011, United States
EIN: 41-4066775
Phone: +1 505 932-7116
Email: info@weston-couture.com
Monday to Friday | 09:00 – 17:00 (EST)
Weekends | Closed
We aim to respond to your inquiries within 24 hours.